Need To Make An Insurance Claim With Vercoe Insurance Brokers NZ? FAQs - Frequently Asked Questions With Vercoe Insurance Brokers NZ. Get an insurance quote here.
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Complaints

We are always looking for ways to improve our service to you.
If something has gone wrong, we want to know.

We're here to help

Please fill out our online form and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please email the attachments to our Complaints Manager, Adrienne Madden at adrienne@vercoes.co.nz.
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When we receive your complaint, we will:
- Acknowledge your complaint within two working days.
- Gather and evaluate information about your complaint.
- Respond to you within 20 working days.

View our Complaints Policy
Make a Complaint

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If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).

FSCL’s contact details are:
fscl.org.nz
0800 347 257
complaints@fscl.org.nz
FSCL, PO Box 5967, Wellington 6140

What our clients have to say
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"I highly recommend Vercoes, they have excellent staff who are quick to answer phones and get things done. I have been with them for over 20 years. Having a broker really improves the quality of your insurance cover and the ability to get claims processed"

barBara campbell

Matamata Client

"If you need a good insurance broker I recommend Linda Vercoe - My son had a skiing accident on the mountain and they had to rip off his ski gear. Linda got it claimed under my insurance, and paid out within 3 days"

Kate Stewart

Morrinsville Client

"Excellent result and experience from Jacinda"

P.I

Morrinsville Client

"Thanks so much for your prompt and professional work. It is so appreciated! Fantastic service always"

Caron Stewart

Matamata Client

"Thank you for the help with my recent claim. Vercoes have done a great job and I am very thankful for your help through the process!"

h.C

Morrinsville Client

"We appreciate the Vercoes team for working so hard to get us a decent settlement for our claim"

Caetano fernandes

Morrinsville Client

"'We have had a few claims this year unfortunately, but really appreciate all of Vercoe's assistance. It has been a very stress-free process, thanks to everyone in your team"

b.J

Morrinsville Client

"I am really thankful and grateful for Vercoes' help with my claims"

E.M

Morrinsville Client

"I am stoked with my claims outcome, thank you so much Vercoes for your help"

Raewyn Watkin

Matamata Client

"The claims team is so great. Jacinda and Vicki were very helpful and great to deal with"

monique welham

Morrinsville Client

"I am delighted with the service we experienced with you [Jacinda] and your company. I was expecting a long and drawn-out investigation followed by another long wait for a settlement, but you made the entire process so quick and easy. Even filling out the claim forms. We very much appreciate your efficient assistance with our claim."

Frank Park

Matamata Client

"I would just like to congratulate the team at Vercoe Insurance Brokers on their promptness of my recent jewellery claim - 6.5hrs and it was all confirmed. Well done."

Antoinette Spencer

Matamata Client

"We want to recognize the outstanding team at Vercoe Insurance Brokers, led by Adrienne Madden and Linda Vercoe. We feel incredibly fortunate to be clients of one of the most experienced insurance brokers in the Waikato. Following a recent flood event that impacted the Morrinsville Gallery, we were grateful for the professional expertise provided by Jacinda Mitchell and the Vercoe team, who helped us successfully navigate the insurance claim process."

gina barreto - Director of morrinsville gallery

Morrinsville Client

"...We have been a client of Vercoes for over six years now, even though we are now living down in Christchurch. I just wanted to say that Claire and Rhiannon worked tirelessly over the last week to get it [cover] over the line before our move date... and managed to get it done for us - which is the best news! My greatest thanks and appreciation for Claire and Rhiannon. They are both keepers!"

Sarah Holland

Morrinsville Client

"I am truly grateful to Vercoe Insurance for their amazing support. A kind Sri Lanka staff member Sayuri clearly explained the NZ insurance process to me, and with the help of the Claims Manager, Jacinda, they guided me through everything. I really appreciate their help and highly recommend Vercoe Insurance Brokers.”

Chandima Siriwardhana

Morrinsville Client